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The scammer may falsely claim that normally disabled Windows services should not be disabled and that these services were disabled due to a computer virus. [19] The scammer may misuse Command Prompt tools to generate suspicious-looking output, for instance using the tree or dir /s command which displays an extensive listing of files and ...
Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. [ 1 ] [ 2 ] [ 3 ] It is based on the Remote Desktop Protocol (RDP).
One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
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