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Something much more highly automated was needed if American Airlines was going to enter the jet age, booking many times more seats. [3]: p.100 During the testing phase of the Reservisor a high-ranking IBM salesman, Blair Smith, was flying on an American Airlines flight from Los Angeles back to IBM in New York City in 1953. [4]
Today, DCS mostly (98%) manage e-tickets using interfaces from a number of devices, including check-in kiosks, online check-in, mobile boarding cards, and baggage handling. DCS are able to identify, capture and update reservations from an airline's computer reservation system for passengers stored in a so-called passenger name record (PNR).
American Airlines [8] is a major airline in the United States headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex.It is the largest airline in the world when measured by scheduled passengers carried, revenue passenger mile, and daily flights.
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American Airlines didn't elaborate further on what may have caused the technical issue. The grounding comes just months after a global tech outage sent airlines and other institutions into mayhem.
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