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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. [2]
Management of quality was the responsibility of the Quality department and was implemented by Inspection of product output to 'catch' defects. Application of statistical control came later as a result of World War production methods, which were advanced by the work done of W. Edwards Deming , a statistician , after whom the Deming Prize for ...
The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
Hospitality Management and Tourism (Tourism Management) is the study of the hospitality industry. A degree in the subject may be awarded either by a university college dedicated to the studies of hospitality management or a business school with a relevant department. [ 1 ]
The contemporary marketing mix which has become the dominant framework for marketing management decisions was first published in 1984. [3] In services marketing, an extended marketing mix is used, typically comprising the 7 Ps (product, price, promotion, place, people, process, physical evidence), made up of the original 4 Ps extended by ...
2 obligatory studies abroad plus obligatory internship abroad Tooth-work of theorie and practice: obligatory internship abroad (20 weeks), Learner's Company [2] Cooperation between students and tourism companies on more than 10 real tourism projects each semester. Three of the projects offered in the Summer semester 2009 were:
Russian State University of Tourism and Service (RSUTS) is a public university in Russia and CIS countries which provides higher education in tourism and services studies. The university is based in Pushkino , Moscow Oblast , near Moscow, and has its own campus in Makhachkala .
The principles of smart tourism lie at enhancing tourism experiences, improve the efficiency of resource management, maximize destination competitiveness with an emphasis on sustainable aspects. [ 5 ] [ 6 ] It should also gather and distribute information to facilitate efficient allocation of tourism resources and integrate tourism supplies at ...