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  2. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. [2]

  3. Quality management system - Wikipedia

    en.wikipedia.org/wiki/Quality_management_system

    Quality management software focuses on 4 main elements: [2] Document management: Quality management software enables companies to manage all product and quality records and documents, including product specifications, work instructions, standard operating procedures (SOPs), quality policies, and training records, among other things, to fulfill ...

  4. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.

  5. Hospitality management studies - Wikipedia

    en.wikipedia.org/wiki/Hospitality_management_studies

    Hospitality Management and Tourism (Tourism Management) is the study of the hospitality industry. A degree in the subject may be awarded either by a university college dedicated to the studies of hospitality management or a business school with a relevant department. [ 1 ]

  6. Marketing mix - Wikipedia

    en.wikipedia.org/wiki/Marketing_mix

    The contemporary marketing mix which has become the dominant framework for marketing management decisions was first published in 1984. [3] In services marketing, an extended marketing mix is used, typically comprising the 7 Ps (product, price, promotion, place, people, process, physical evidence), made up of the original 4 Ps extended by ...

  7. International Tourism Management - Wikipedia

    en.wikipedia.org/wiki/International_Tourism...

    2 obligatory studies abroad plus obligatory internship abroad Tooth-work of theorie and practice: obligatory internship abroad (20 weeks), Learner's Company [2] Cooperation between students and tourism companies on more than 10 real tourism projects each semester. Three of the projects offered in the Summer semester 2009 were:

  8. Russian State University of Tourism and Services Studies

    en.wikipedia.org/wiki/Russian_State_University...

    Russian State University of Tourism and Service (RSUTS) is a public university in Russia and CIS countries which provides higher education in tourism and services studies. The university is based in Pushkino , Moscow Oblast , near Moscow, and has its own campus in Makhachkala .

  9. Smart tourism - Wikipedia

    en.wikipedia.org/wiki/Smart_Tourism

    The principles of smart tourism lie at enhancing tourism experiences, improve the efficiency of resource management, maximize destination competitiveness with an emphasis on sustainable aspects. [ 5 ] [ 6 ] It should also gather and distribute information to facilitate efficient allocation of tourism resources and integrate tourism supplies at ...