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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
[59] [non-primary source needed] Alaska Airlines began service from San Diego to Orlando in October 2012. [60] [61] In October 2012 (), Alaska placed the largest order in its history, when it ordered a total of 50 Boeing 737s in a deal worth US$5 billion at list prices. The order consists of 20 737 MAX 8s, 17 737 MAX 9s and 13 737-900ERs.
Alaska's first transcontinental route was to Washington, D.C. in 2001. Competition between Alaska Airlines and Delta Air Lines for control of Seattle resulted in a larger expansion in the 2010s. The acquisition of Virgin America by the Alaska Air Group added service to Dallas Love Field when the brands merged in early 2018.
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In 2018, BAA Training Aviation Academy purchased an Airbus A320 Door and Slide Trainer for cabin crew and pilot training. [14] A BAA Training Vietnam training center in Ho Chi Minh City, Vietnam, was established. [15] BAA Training Aviation Academy opened a new flight base in Lleida-Alguaire International Airport. [16]
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