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In 2008 management of the Trading Post was transferred to Telstra. In 2009 the printed Trading Post was shut down. Sensis is responsible for Telstra's telephone directory assistance call centers – including 1223 ("Telstra Directory Assistance"), 12456 ("Call Connect"), 1225 ("International Directories") and 1234 ("1234" information service).
Other directory service numbers are carrier specific and can only be accessed by customers of that particular provider. For example, Sensis on 1234 is a premium operator-assist directory service that only certain Telstra customers are able to access. Other operator-assist directory services do exist, for example, CallConnect on 12456; however ...
123x – Premium operator services (e.g. 1234 is Sensis personal assistance) 124xx – Other operator services (e.g. 12456 is Sensis Call Connect) 125xxx – Telstra mobile services (e.g. 125111 is Telstra mobile customer service)
Due to Telstra's position as Australia's incumbent telecommunications provider, Telstra Wholesale is the incumbent and dominant wholesaler of ADSL services to other Internet Service Providers. Telstra installed the first DSLAMs in exchanges prior to 2000, and began wholesaling access in late 2000. [ 164 ]
Operator assistance refers to service provided by a telephone operator to the calling party of a telephone call.This can include telephone calls made from pay phones, calls placed station-to-station, person-to-person, or collect, third-number calls, calls billed to credit cards, and certain international calls which cannot be dialed directly.
In 2019, major telecommunication providers Optus and Telstra ceased billing services on behalf of third party content providers, causing these services to close. [5] Telstra ran a reverse charge service called HomeLink during the 1990s and 2000s. Homelink consisted of an 1800 number and PIN that could only be linked to the user's home phone ...
Delivering competitive telecommunications services to regional and rural areas is a major issue, with Telstra having a Universal Service Obligation regarding telephony services. Government monies have been made available on a competitive basis to carriers to address broadband and mobile telephone blackspots and gaps in service provision.
Telstra originally constructed the SAGRN in the early 2000's, [14] the network replaced 28 separate systems. Telstra supported the network until 2010. In 2010, Motorola entered into a contract with the South Australian Government to support the SAGRN. [15] In 2015, Motorola entered into contracts to upgrade the SAGRN and operate it. [16]
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