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  2. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...

  3. Comparison of issue-tracking systems - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_issue...

    System Git Mercurial Bazaar Monotone Darcs CVS Subversion Perforce AccuRev ClearCase Others Apache Bloodhound: Yes Yes Yes Yes Yes Yes Yes Optional [98] Yes No No Assembla Tickets Yes Yes No No No No Yes Yes No No No Axosoft: Yes Yes [99] No No No No Yes Yes No No Yes VSS, Vault Sourcegear: Bugzilla: Yes [100] Yes [101] Yes No No Yes Yes Yes ...

  4. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

  5. Google and ServiceNow announce new partnership focused on ...

    www.aol.com/finance/google-servicenow-announce...

    Google (GOOG, GOOGL) and ServiceNow (NOW) on Wednesday announced plans to bring ServiceNow’s Now Platform to Google’s Cloud Marketplace, giving enterprises access to ServiceNow’s suite of ...

  6. Networked Help Desk - Wikipedia

    en.wikipedia.org/wiki/Networked_Help_Desk

    For example, if a customer support issue is caused by a software bug and reported to a help desk using one system, and then the fix is documented by the developers in another, and analyzed in a customer relationship management tool, keeping the records in each system up-to-date and notifying the customer manually using a swivel chair approach ...

  7. Comparison of help desk issue tracking software - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_help_desk...

    System Creator License Implementation language(s) Back end Launch Date Faveo Helpdesk: Ladybird Web Solution Proprietary PHP: MySQL: 2015 GLPI: INDEPNET GPL: PHP: MySQL: 2003 HEAT: FrontRange Solutions Proprietary .NET Microsoft SQL Server, Oracle: 1990 Jira Service Management: Atlassian: Proprietary, Free for non-commercial use; hosted & on ...

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