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A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [1] [2] [3] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
The principal feature of the app is to provide a platform for users to talk to AI characters. Chatbots are created by users by providing a personality and prompt of their choosing, and are subsequently published to the platform for other users to search and chat with. As of October 2022, the app had over 100,000 daily active users. [2]
LivePerson is a global technology company that develops conversational commerce and AI software. [2]Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.
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Many companies are now exploring the implications of generative AI for their business—with CEOs having major fear of missing out—but many limit themselves to identifying potential efficiency ...
The use of artificial intelligence in the space has since become more diverse than simply chatbots, with AI underpinning entire CX cloud platforms now used at major corporations. Contact center as a service (CCaaS) has become a core solution of the CX (customer experience) industry, with the CCaaS market size expected to reach $17.19 Billion by ...
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