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If you no longer have your Security Key, use these steps: Go to the Sign-In Helper. Sign in and go to the AOL Account Security page. Turn off Security Key 2-Step Verification. When you get your Security Key back or get a new key, you can re-enable 2-Step Verification in your Account Security settings.
Keep a valid mobile phone number or email address on your account in case you ever lose your password or run into a prompt to verify your account after signing in. We'll also include your recovery email address when sending a notification of changes made to your account. Add a mobile number or email address
A security key is a physical device that gets uniquely associated with your AOL account after you enable it. Discover how to enable, sign in with, and manage your security key. Account Management · Apr 29, 2024
Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
-To see this option, you'll need to have at least 2 recovery methods on your account . 5. Click Continue. 6. Scan the QR code using your authenticator app. 7. Click Continue. 8. Enter the code shown in your authenticator app. 9. Click Done. Sign in with 2-step for authenticator app. 1. Sign in to your AOL account with your password. 2.
Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address. To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.