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Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
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The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the highest [ 2 ] formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States.
Sample Ishikawa diagram shows the causes contributing to problem. The defect, or the problem to be solved, [1] is shown as the fish's head, facing to the right, with the causes extending to the left as fishbones; the ribs branch off the backbone for major causes, with sub-branches for root-causes, to as many levels as required.
In 1906, W. Biesterfeld & Co. was founded by the wholesaler and import/export trader Wilhelm Ernst Hinrich Biesterfeld. The company started trading with salt. Chemicals and fertilizers were established as a second pillar of the company in the 1930s.
Feigenbaum, Armand Vallin (1961), Total Quality Control, New York, McGraw-Hill, OCLC 250573852 Feigenbaum, A V; Feigenbaum, Donald S (2003), The power of management capital : utilizing the new drivers of innovation, profitability, and growth in a demanding global economy , McGraw-Hill, ISBN 978-0-07-021733-1 , OCLC 52165584