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Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization.
ISO/IEC 19770-1 is a framework of ITAM processes to enable an organization to prove that it is performing software asset management that meets corporate governance standards.
From 1996 to 2009, the company was known as AdventNet, Inc. founded in New Jersey, USA and initially provided network management software. [8] [9] On 27 May 2009 the company changed its name to Zoho Corporation. [10] AdventNet expanded operations into Japan in 2001 and shifted focus to small and medium businesses (SMBs). [9]
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
IT management software is a family of technology that helps companies manage their IT infrastructures, the people and the processes required to reap the greatest amount of responsiveness and effectiveness from today's multi-layered and highly complex data centers. [2]
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