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Microsoft Configuration Manager (ConfigMgr) is a systems management software product developed by Microsoft for managing large groups of computers providing remote control, patch management, software distribution, operating system deployment, and hardware and software inventory management.
Software configuration management (SCM), a.k.a. software change and configuration management (SCCM), [1] is the software engineering practice of tracking and controlling changes to a software system; part of the larger cross-disciplinary field of configuration management (CM). [2]
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
A PMIS is typically one or more software applications and a methodical process for collecting and using project information. These electronic systems "help [to] plan, execute, and close project management goals." [1] PMIS systems differ in scope, design and features depending upon an organisation's operational requirements.
To be able to avoid these problems, software project management methods focused on matching user requirements to delivered products, in a method known now as the waterfall model. As the industry has matured, analysis of software project management failures has shown that the following are the most common causes: [2] [3] [4]
CMDBs can be used for many things, including but not limited to: business intelligence, software and hardware builds, inventory, [4] impact analysis for change management, [5] and incident management. In the context of ITIL, the use of CMDBs is as part of infrastructure operations and support. The CMDB represents the authorized configuration of ...
Microsoft System Center Orchestrator is an automation software tool that allows a user to automate the monitoring and deployment of data center resources. For example, it is capable of automatically deploying new operating systems or can forward alerts previously generated by System Center Operations Manager (SCOM) to an incident ticketing system like Microsoft System Center Service Manager.
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. [1] [2] Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework and ITIL. SCSM has integrated ITIL compliant fulfillment of service requests.