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Founded in 1986, BestMark is one of the largest and oldest mystery shopping companies around, with more than 600,000 mystery shoppers, intercept interviewers and compliance auditors.
Mystery shoppers go by a couple different names – evaluators, secret shoppers — but, regardless of the name, the job’s the same: mystery shoppers document their experiences to help ...
For shoppers frustrated when discovering deals on items they’ve just bought, our insider reminded us that not all hope is lost thanks to Walmart’s generally little-known price match policy.
The company crowdsources shoppers’ smartphones to furnish consumer packaged goods, retailers, and agencies with in-store photos and videos, retail information, and shopper insights. [ 3 ] [ 4 ] Through Field Agent's mobile app , “agents,” as the company calls its app-users, [ 5 ] search for and complete relatively basic tasks inside ...
The detective observes any shopper behaving suspiciously and keeps a mental record of such observations. The objective of the store detective is to observe a complete crime taking place. They achieve this by observing a shoplifter approaching an item, appropriating the item (picking it up), concealing the item (not always) and leaving the store ...
The mystery shopping industry had an estimated value of nearly $600 million in the United States in 2004, according to a 2005 report commissioned by the Mystery Shopping Providers Association (MSPA). Companies that participated in the report experienced an average growth of 11.1 percent from 2003 to 2004, compared to average growth of 12.2 percent.