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In the United States, a car dealership is a business that sells cars. A car dealership can either be a franchised dealership selling new and used cars, or a used car dealership, selling only used cars. In most cases, dealerships provide car maintenance and repair services as well as trade-in, leasing, and financing options for customers.
Typical car dealership (in this case a Jeep dealer) in the U.S. selling used cars outside, new cars in the showroom, as well as a vehicle entrance to the parts and service area in the back of the building An aerial view of auto dealer's service in Kuopio, Finland Service and repair entrance Auto dealer's service and repair facility Dealer for vintage cars
Some use an alphabetical ranking system whereby an upper-level is referred to as an "A tech" and a lower-level as a "C tech." Diagnosis and drivability concerns tend to be upper-level jobs while maintenance and component replacement are lower-level jobs. A professional's skill level is usually determined by years of experience and certifications:
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In 2014, Consumer Reports performed a mystery shopper survey of 19 secret shoppers in 85 dealerships, querying electric vehicles. Most shoppers found it to be a positive experience, although 35 dealerships recommended gasoline cars instead, and 13 discouraged EVs. The most knowledgeable dealerships were Chevrolet, and the least were Toyota. [160]