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"If the question is simple and the customer calls to get the answer from a live agent, the agent should take a minute or two to show/teach the customer how to use the self-service chatbot for the ...
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That's because TalkTalk has introduced biometric voice authentication on its customer services helpline, in what's said to be the first implementation in the UK outside of the financial industry ...
On 11 April 2006, TalkTalk launched a new broadband service which was promoted as "Free broadband forever" and which offered up to 8 Mbit/s with a 40 GB monthly usage limit for life to all subscribers to their Talk3 International telephone tariff at £20.99/month. Conditions included signing up for a minimum 18-month contract and a £29.99 ...
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