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Tesco has operated on the Internet since 1994 and started an online shopping service named 'Tesco Direct' in 1997. Concerned with poor web response times (in 1996, broadband was virtually unknown in the United Kingdom), Tesco offered a CDROM-based off-line ordering program which would connect only to download stock lists and send orders.
Tesco Bank credit cards originally acted also as Clubcards, collecting points from purchases in Tesco stores and online. From May 2010, however, they also collected one additional point for every £4 spent on credit card purchases from any Tesco outlet and one point for every £8 spent outside of Tesco. [13]
In 2014, Tesco staff shouted at a customer with a guide dog and told her not to return to the store. [230] Tesco later said: "This clearly should never have happened and we will contact Ms Makri directly to apologise. We do allow guide dogs in stores and have reminded colleagues of that" and donated £5,000 to a guide dogs charity. [231]
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