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Calls can be heard as a ring, we pick up and hear the clicks and pause and more clicks. If the caller stays on long enough the call may go thru. During this time the caller is only hearing ringing. So they think we're not here. If too many rings go unanswered it should go into the voice mail.
Hey there @user_siezbc We would be happy to help with your phone services! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started!
Same issue here too. In the past month, calls started cutting out continuously during a conversation to the point where I hang up and use my cell phone. Unfortunately Verizon reception is poor at home thus the reason I keep a landline. I have unplugged all 3 phones, switched cords, tried one phone at a time. No difference. The internet and tv ...
Phone: 1 (888) 936-4968. Chat: https://comca.st/3GxA1Jl. Go ahead and try one of those methods, and they will be happy to help! Let me know if you have any other questions! I no longer work for Comcast. 3 years ago.
Disconnect your current telco from your home's phone wiring. Run a standard modular base cord from the modem or gateway device to the nearest telephone jack to energize your home's phone outlets. That should allow any phone plugged in to any jack in the house to work. If you have a phone in the room where the gateway is located and only 1 phone ...
Xfinity voice "landline" no longer works after new xfinity modem install. Hello - we swapped out our old modem for the new smaller, tall square white xfinity modem 3 days ago and noticed our landline phone is no longer working. There's no dial tone and outside calls are going straight to voicemail. Everything is plugged in exactly the way it ...
BruceW. Their home phone service is VOIP between the Internet/Wifi/Voice gateway device in your home and Comcast (usually over a combination of coaxial cable and fiber optics), but the phone jacks on that device provide a POTS (analog "Plain Old Telephone Service") interface to customer touch-tone telephones, not VOIP.
I received a new router from Comcast hoping it would help, but phone continued dropping calls within a few seconds of any calls of 30 minutes. Finally resolved the issue by purchasing a two way splitter which I plugged into the wall outlet and plugging both the router and phone in there rather than having the phone plugged into the second port ...
Instead, type "Xfinity Support" there. • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. • - An "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window. • Press Enter to send it.
Landline phone to attach to Xfinity modem. I was having problems with my 2 Xfinity landlines. One of the lines had no dial tone. A tech came out and he tested everything and he said both the WiFi and the two lines tested fine. He seems to think there is a conflict with the old AT&T lines in our house and that we need to buy a wireless phone ...