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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Ryanair Holdings , the Irish low-fares airline, regularly courts controversy and CEO Michael O'Leary often appears to revel in it. They may offer some of the lowest fares in Europe, but there's ...
The article Ryanair's Better Customer Service Might Not Be Enough to Save Discount Airline originally appeared on Fool.com. Fool contributor Jonathan Keane has no position in any stocks mentioned.
Airlines will be required to give passengers full compensation for mobility equipment lost or damaged during a flight, provided its value was declared at check-in. No charge may be applied for this. Forms must be provided at the airport to customers wishing to submit complaints, and these must be accepted as valid claims under the regulation.
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According to research in October 2013, Ryanair was the cheapest low-cost airline in Europe in basic price (excluding fees) but was the fourth cheapest when fees were included. [95] [96] On 25 October 2013, Ryanair announced what it described as a series of "customer service improvements", to take place over the next six months.
Complaints about airlines, according to the PIRG analysis, are increasing faster than the level of passengers. They rose nearly three times faster than the 11 percent increase in passengers ...