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The National Highway Traffic Safety Administration says its probe opened last July found that there is a low potential hazard to drivers, and that Ford is doing a customer satisfaction program to ...
DETROIT — Ford Motor is aiming to boost sales of its electric vehicles by addressing potential customer concerns through a new program that includes free home-charging installation and other ...
The Ford Fusion Hybrid is a gasoline-electric hybrid powered version of the mid-sized Ford Fusion ... Customer satisfaction program number 22G04 was issued by Ford in ...
On June 9, 2022, a Customer Satisfaction Program 19B37 & 21N12 were initiated for "Certain 2017-2019 Model Year Fusion Vehicles Equipped with a 1.5L GTDI Engine--Short Block Replacement After Coolant Intrusion." A Technical Service Bulletin (TSB) 22-2134 was dated on December 19, 2022, and released by Ford Motor Company.
Government safety regulators said Monday they have closed an investigation into two previous recalls of the Ford Focus after determining that Ford Motor Co. has satisfied its concerns. In 2018 ...
The only way this problem could be addressed was if a civilian customer complained to a dealership about air leakage problems, an inability to balance the wheels properly, or a "nibble" or excessive vibration in the steering at speed. The issue was then addressed through the "Customer Satisfaction Program" that Ford initiated for the wheels.
In 1984, Chambers was looking to purchase a Cadillac for personal use and while going through the process of buying the car he became so disgusted with the experience, he made an offer to purchase the dealership on the spot for $1.7 million. Chambers found the dealerships during the mid-1980s needed to improve customer service to sell more cars.
The “EV-certified” program was announced in September 2022 by Ford CEO Jim Farley amid high demand for the vehicles, low supplies and industry-wide optimism for all-electric cars and trucks.