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In 2023, customers filed 417 complaints to the Consumer Financial Protection Bureau over the bank's checking and savings accounts, a dramatic increase from 150 in 2018.
[7] [8] USAA Federal Savings Bank, which provides banking services, is headquartered on a 575-acre (233 ha) campus in Phoenix, Arizona as of April 2024. [ 9 ] USAA has since expanded to offer banking and insurance services to past and present members of the Armed Forces, officers and enlisted, and their families.
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If no agreement exists between Bank 1 and Bank 2 to exchange check images and data, Bank 1 must provide either the original check or the legal equivalent of the substitute check to Bank 2. As the paying bank, Bank 2 uses check image and MICR data or information from the substitute check received from Bank 1 to process the item during the normal ...
USAA, the financial services company serving military personnel and their families, will pay $62.4 million to resolve a lawsuit claiming it overcharged service members and veterans on interest ...
In April, a federal grand jury in Louisiana indicted 21 people involved with stealing nearly $7 million from USAA customers — particularly the accounts of older individuals with high bank balances.