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In 2021, the company acquired Wootric, an AI-powered platform to measure and boost customer satisfaction. [8] In the same year, InMoment acquired Lexalytics, a language processing and analytics company. [9] In 2022, InMoment acquired ReviewTrackers, a customer review and reputation management software company.
Podium is a software-as-a-service platform designed to improve business online reputation. [9] It helps users manage business interactions in one tool. Users can communicate reviews, texts, chats, and post payment directly within the app. [10]
In recent years review forums or customer feedback management services have been growing rapidly in influence, with 83% of consumers saying online reviews influence their perception of a company. [ 3 ] In addition, a study states that, consumers were willing to pay between 20 percent and 99 percent more for an Excellent (5 star) rating than for ...
The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service. [6] [7] ConsumerAffairs was founded in 1998 by Jim Hood. [8] The company has been headquartered in Tulsa, Oklahoma since 2010 and also has offices in Austin, Texas, the Philippines, and ...
With a legacy of more than 100 years, the Better Business Bureau (BBB) is the go-to watchdog for evaluating businesses and charities. The nonprofit organization maintains a massive database of ...
The name of the company was subsequently changed to Contact Software International and it was sold in 1993 to Symantec Corporation, who in 1999 then sold it to SalesLogix. The Sage Group purchased Interact Commerce (formerly SalesLogix) in 2001 [ 3 ] through Best Software , then its North American software division.
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