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Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1] The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s.
7. The deny posture crisis response strategies should be used for rumor and challenge crises, when possible. 8. Maintain consistency in crisis response strategies. Mixing deny crisis response strategies with either the diminish or rebuild strategies will erode the effectiveness of the overall response. Source: Coombs, W.T. (2007b).
Different crisis response strategies include denial, diminish, rebuild, and reinforce. The importance of crisis timing strategies, such as pre-crisis preparation, crisis identification, crisis assessment, and crisis communication. Timing is critical in crisis management, as delays or inappropriate responses can worsen the crisis.
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Critical incident stress management (CISM) is a system of support for individuals and groups who have been exposed to trauma. It is a form of psychological first aid . It includes pre-incident preparedness and acute crisis management through post-crisis follow-up.
New Zealand uses unique terminology for emergency management. Emergency management is rarely used, many government publications retaining the use of the term civil defence. [115] [116] [117] For example, the Minister of Civil Defence is responsible for the MCDEM. Civil Defence Emergency Management is a term in its own right, defined by statute ...