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9-1-1 emergency dispatch center. An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS), and the dispatching and support of EMS resources responding to an emergency call.
Each dispatch determinant is made up of three pieces of information, which builds the determinant in a number-letter-number format. The first component, a number from 1 to 36, indicates a complaint or specific protocol from the MPDS: the selection of this card is based on the initial questions asked by the emergency dispatcher.
Based on specific question-and-answer logic trees ("systematized interrogation"), the dispatcher is able to determine a problem type and priority for the call, and use that information to [1] [2] [3] provide systematized Pre-Arrival Instructions, including Dispatch Life Support (DLS), which gives phone instruction to aid the patient until help ...
In most places, EMS can be summoned by members of the public (as well as medical facilities, other emergency services, businesses and authorities) via an emergency telephone number (such as 911 in the United States) which puts them in contact with a dispatching centre, which will then dispatch suitable resources for the call. [8]
Planning for NG911 started in 2000 and was published in NENA's Future Path Plan in 2001. [6] NENA's NG911 Project began in 2003 and continues to an ultimate goal of establishing national NG911 architecture and operations standards, and implementation plans to accomplish advanced 911 systems and services.
The first use of a national emergency telephone number began in the United Kingdom in 1937 using the number 999, which continues to this day. [6] In the United States, the first 911 service was established by the Alabama Telephone Company and the first call was made in Haleyville, Alabama, in 1968 by Alabama Speaker of the House Rankin Fite and answered by U.S. Representative Tom Bevill.
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