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9-1-1 emergency dispatch center. An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS), and the dispatching and support of EMS resources responding to an emergency call.
Public-safety answering point in Kraków, Poland. A public-safety answering point (PSAP), sometimes called a public-safety access point, is a type of call center where the public's telephone calls for first responders (such as police, fire department, or emergency medical services/ambulance) are received and handled.
Based on specific question-and-answer logic trees ("systematized interrogation"), the dispatcher is able to determine a problem type and priority for the call, and use that information to [1] [2] [3] provide systematized Pre-Arrival Instructions, including Dispatch Life Support (DLS), which gives phone instruction to aid the patient until help ...
While training a dispatcher for the Marysville Police Department in California, Britney Melchor got a 911 call she'll never forget: Her 14-month-old baby was choking, according to Fox40. In late ...
Enhanced 911 (E-911 or E911) is a system used in North America to automatically provide the caller's location to 911 dispatchers. 911 is the universal emergency telephone number in the region. In the European Union, a similar system exists known as E112 (where 112 is the emergency access number) and known as eCall when called by a vehicle.
The first use of a national emergency telephone number began in the United Kingdom in 1937 using the number 999, which continues to this day. [6] In the United States, the first 911 service was established by the Alabama Telephone Company and the first call was made in Haleyville, Alabama, in 1968 by Alabama Speaker of the House Rankin Fite and answered by U.S. Representative Tom Bevill.
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In today's 911 environment, the public can primarily make only emergency voice calls and Teletype calls (by deaf or hearing impaired persons). Only minimal data is delivered with these calls, such as automatic number identification, subscriber name and Automatic Location Identification, when available.