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A streetcar used by Royal Mail Canada in Ottawa, c. 1890s It was in 1867 that the newly formed Dominion of Canada created the Post Office Department as a federal government department (The Act for the Regulation of the Postal Service) headed by a Cabinet minister, the Postmaster General of Canada.
Daniel Hudon created the company in 1986 as a same-day delivery service for businesses. In 2000, Canada Post bought 50% of Intelcom Express’ shares. [3] The process was controversial, as the company had ties to the Liberal Party of Canada. Critics questioned the fairness of the decision-making process at Canada Post. [4]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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Express mail is an expedited mail delivery service for which the customer pays a premium for faster delivery. Express mail is a service for domestic and international mail, and is in most nations governed by the country's own postal administration. Since 1999, the international express delivery services are governed by the EMS Cooperative. [1]
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