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2. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

3. List of telephony terminology - Wikipedia

   en.wikipedia.org/wiki/List_of_telephony_terminology

   Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...

4. Dispatch (logistics) - Wikipedia

   en.wikipedia.org/wiki/Dispatch_(logistics)

   Most office telephone systems have some facility for recording calling volumes, and incoming call timing. Dispatch centers use Automatic call distribution (ACD) groups which can be evaluated for metrics such as average wait time, abandoned calls, and calls per hour. These numeric data can be entered into spreadsheets for analysis of trends.

5. DMS-100 - Wikipedia

   en.wikipedia.org/wiki/DMS-100

   It provides plain old telephone service (POTS), mobility management for cellular phone systems, sophisticated business services such as automatic call distribution (ACD), Integrated Services Digital Network (ISDN), and Meridian Digital Centrex (MDC), formerly called Integrated Business Network (IBN).

6. Communications system - Wikipedia

   en.wikipedia.org/wiki/Communications_system

   An Automatic call distributor (ACD) is a communication system that automatically queues, assigns and connects callers to handlers. This is used often in customer service (such as for product or service complaints), ordering by telephone (such as in a ticket office), or coordination services (such as in air traffic control ).

7. Toll-free telephone numbers in the North American Numbering ...

   en.wikipedia.org/wiki/Toll-free_telephone...

   In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.