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2. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

3. DMS-100 - Wikipedia

   en.wikipedia.org/wiki/DMS-100

   It provides plain old telephone service (POTS), mobility management for cellular phone systems, sophisticated business services such as automatic call distribution (ACD), Integrated Services Digital Network (ISDN), and Meridian Digital Centrex (MDC), formerly called Integrated Business Network (IBN).

4. Auto dialer - Wikipedia

   en.wikipedia.org/wiki/Auto_dialer

   [1] [2] Whereas automatic call distribution (ACD) distributes inbound calls to a call centre amongst its agents, an auto dialler makes outbound calls and comes in several forms. [2] Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3]

5. Dispatch (logistics) - Wikipedia

   en.wikipedia.org/wiki/Dispatch_(logistics)

   Most office telephone systems have some facility for recording calling volumes, and incoming call timing. Dispatch centers use Automatic call distribution (ACD) groups which can be evaluated for metrics such as average wait time, abandoned calls, and calls per hour. These numeric data can be entered into spreadsheets for analysis of trends.

6. Communications system - Wikipedia

   en.wikipedia.org/wiki/Communications_system

   An Automatic call distributor (ACD) is a communication system that automatically queues, assigns and connects callers to handlers. This is used often in customer service (such as for product or service complaints), ordering by telephone (such as in a ticket office), or coordination services (such as in air traffic control ).

7. List of telephony terminology - Wikipedia

   en.wikipedia.org/wiki/List_of_telephony_terminology

   Number 4 Electronic Switching System (Alcatel-Lucent) 4WTS: Four-wire termination set: US 5ESS Number 5 Electronic Switching System (Alcatel-Lucent) ACD: Automatic Call Distribution/Director ACTS: Advanced Coin Telephone Service: US ADSL: Asymmetric Digital Subscriber Line ANI: Automatic Number Identification: US AMA: Automatic Message ...