Search results
Results From The WOW.Com Content Network
Service level measures the performance of a system, service or supply. Certain goals are defined and the service level gives the percentage to which those goals should be achieved. Examples of service level: Percentage of calls answered in a call center; Percentage of customers waiting less than a given fixed time
Business process mapping, also known as process charting, has become much more prevalent and understood in the business world in recent years. Process maps can be used in every section of life or business. The Major Steps of Process Improvement using Process Mapping Process identification - identify objectives, scope, players and work areas.
A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:
A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business goal) for a particular customer or customers.
A process map can be seen as the most abstract level of the process architecture, and it acts as the introduction to the more detailed levels. A process map that is correctly designed is able to provide a general understanding of a company's operations. Designing the process map is an important and strategic step for the organization, and it is ...
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
A task represents a single unit of work that is not or cannot be broken down to a further level of business process detail. It is referred to as an atomic activity. A task is the lowest level activity illustrated on a process diagram. A set of tasks may represent a high-level procedure. Sub-process
Upgrade to a faster, more secure version of a supported browser. It's free and it only takes a few moments: