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  2. Receptionist - Wikipedia

    en.wikipedia.org/wiki/Receptionist

    The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to ...

  3. Front office - Wikipedia

    en.wikipedia.org/wiki/Front_office

    This is the place where customers first arrive in the hotel, where they can check in at the front desk. Employees working in the front desk will also help customers with problems and complaints. [4] The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most ...

  4. Office administration - Wikipedia

    en.wikipedia.org/wiki/Office_administration

    Office administration (shortened as Office AD and abbreviated as OA) is a set of day-to-day activities or tasks that are related to the maintenance of an office building, financial planning, record keeping and billing, personal development, physical distribution and logistics, within an organization.

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  6. Back office - Wikipedia

    en.wikipedia.org/wiki/Back_office

    The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clients. The back office is all the resources of the company that are devoted to actually producing a product or service such as data entry, payroll, accounting and all the other labor that is not ...

  7. Clerk - Wikipedia

    en.wikipedia.org/wiki/Clerk

    A clerk is a white-collar worker who conducts record keeping as well as general office tasks, or a worker who performs similar sales-related tasks in a retail environment. The responsibilities of clerical workers commonly include record keeping , filing, staffing service counters, screening callers, and other administrative tasks. [ 1 ]

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  9. Competence (human resources) - Wikipedia

    en.wikipedia.org/wiki/Competence_(human_resources)

    For example, organizations that tend to hire or promote solely on the basis of technical skills, i.e. to the exclusion of other competencies, may experience an increase in performance-related issues (e.g. systems software designs versus relationship management skills)