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In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
800 toll-free numbers are commonly called "800 免费电话". The official name is "被叫集中付费业务" (called party collect paid service), which means the cost of the call is borne not by the caller but by the party receiving the call. 800-toll-free numbers in China are ten-digit numbers beginning with "800". There is no prefix before ...
Emergency calls can invariably be made without charge. Most countries have a number sequence that enable the caller to make calls without charge, sometimes known as free calls or freephone, these are usually used by companies for their sales line (in the UK these are 0800 and 0808 numbers and in the US they are 800, 888, 877, 866, 855, 844 and ...
087x xxx xxxx - Service Charge of up to 13p per call and/or up to 13p per minute; 09xx xxx xxxx - Service Charge of up to £6.00 per call and/or up to £3.60 per minute [16] 118 xxx - Service Charge of up to £3.65 per call and/or up to £2.50 per minute, with an overall cap of £3.65 per 90 seconds of a call. [17]
In 1997 and 1998, mobile, non-geographic and premium rate numbers started to be issued with ten digits and using only specific new prefixes: 070 for personal numbers, 076 for pagers, 077xx, 078xx and 079xx for mobiles, 0800 and 0808 for freephone, 0845 and 0870 for non-geographic revenue-share numbers and 090x for premium rate numbers.
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A rechargeable calling card or a recharge card is a type of telephone card that the user can "recharge" or "top up" by adding money when the balance gets below a nominated amount. In reality, the rechargeable calling card is a specialised form of a prepaid or debit account.
On 1 April 2019, Ofcom introduced a price cap (on the Service Charge element of the call cost) of £3.65 per 90 seconds of a call on calls to numbers starting 118. [35] From this date, 26 of the existing 100 Service Charge price points were no longer available for use by services on telephone numbers starting 118.