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QIK was designed & developed by a startup within Qantas Airways [1] called Qadrant, as a productivity tool for use in the airline's reservation call centres. The Q.I.K. acronym was derived from its use of a separate keypad attached to the keyboard.
In July 2015, the company announced it had become "the world's largest provider of chat agents, with more than 5,000 dedicated chat agents operating in its contact centers." [13] In October 2017, the company announced a name change, adding .ai to reflect the company's use of artificial intelligence. [14]
A Passenger Service System or PSS is a network of software applications that help airlines manage all the passenger-related operations from ticketing to boarding. [1] The PSS usually comprises an airline reservations system , an airline inventory system and a departure control system (DCS).
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Sabre Global Distribution System, owned by Sabre Corporation, [1] is a travel reservation system used by travel agents and companies to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators.
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