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The SAP CRM applications were initially integrated on-premises customer relationship management software manufactured by SAP SE which targeted business software requirements for marketing, sales and service for midsize and large organizations in all industries and sectors. The first SAP CRM release 2.0 has been made generally available in ...
SAP Exchange Infrastructure (XI) (From release 7.0 onwards, SAP XI has been renamed as SAP Process Integration (SAP PI)) SAP Extended Warehouse Management (EWM) SAP FICO; SAP BPC (Business Planning and Consolidation, formerly OutlookSoft) SAP GRC (Governance, Risk and Compliance) SAP EHSM (Environment Health & Safety Management)
Healthcare CRM, also known as Healthcare Relationship Management, [1] is a broadly used term for a Customer relationship management system, or CRM, used in healthcare. There are three (3) generally recognized forms of CRM: Sales, Marketing, and Service [ 2 ]
This category is for individual applications and general terms related to CRM. For companies developing CRM applications, see Category:Customer relationship management software companies . Subcategories
Embedded customer relationship management software is built-in to an ERP software and can usually not be used as stand-alone CRM software like Salesforce.com. It has the following characteristics: functionalities in marketing, sales and service are integral part of the order-to-cash process within an ERP solution
Salesbox CRM 2019 2019 SaaS: JS, React: yes Web, iOS, Android: PostgreSQL: 2014 Salesforce.com: Marc Benioff Winter '21 June 2019 Proprietary: APEX (Proprietary Language Java-like) yes Cloud Computing: Proprietary 1999 SAP CRM: SAP SE: 7.0 EHP4 SP11 2018 Proprietary: ABAP yes Windows, Linux, Unix SAP HANA, MS SQL, Oracle 2000 SAP Cloud for ...
The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.
SAP SE (/ ˌ ɛ s. eɪ ˈ p iː /; German pronunciation: [ɛsʔaːˈpeː] ⓘ) is a European multinational software company based in Walldorf, Baden-Württemberg, Germany.The company is the world's largest vendor of enterprise resource planning (ERP) software.