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Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
Emotional intelligence is the ability to recognize and interpret emotions that can be used to regulate emotions and assist cognitive processes which promote emotional and intellectual growth. [28] Emotional intelligence has been researched by Carmelli (2003) in order to see its effect on employees work performance. [29]
Brackett's research focuses on the role of emotional intelligence in learning, decision making, relationship quality, and mental health; the measurement of emotional intelligence; best practices for bringing emotional intelligence into schools and organizations; and the influences of emotional intelligence training on student and educator effectiveness, bullying prevention, and school climate.
The best and worst U.S. states for finding a good job in 2024 Ample job opportunities, low unemployment and reasonable commute times make this the top U.S. state for job seekers, analysis finds ...
Although emotional labor may be helpful to the organizational bottom line, there has been recent work suggesting that managing emotions for pay may be detrimental to the employee". [14] Emotional labor and emotional work both have negative aspects to them including the feelings of stress, frustration or exhaustion that all lead to burnout.
Six Seconds is a California-based [1] international 501(c)3 non-profit organization that researches and teaches emotional intelligence. [2] Founded in 1997, Six Seconds is the first and largest organization dedicated to the development of emotional intelligence, [3] with offices in 10 countries and agents in about 50.
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion ...
While intelligence (general mental ability) is the strongest known predictor of job performance, that is less true for fields that are information-rich and require much instructional learning. Conscientiousness is another good predictor, but correlates with intelligence and is sometimes excluded from meta-analyses.