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Sheila Heen is an American author, educator and public speaker. She is the Thaddeus R. Beal Professor of Practice at Harvard Law School, member of the Harvard Negotiation Project, co-founder of Triad Consulting, and author of two New York Times Best Sellers - Difficult Conversations: How to Discuss What Matters Most, [1] and Thanks for the Feedback: The Science and Art of Receiving Feedback ...
Difficult conversations often require careful consideration, empathy, and effective communication skills in order to navigate the emotional complexity of the discussion. It is common for people to procrastinate , backpedal, and dodge to avoid having difficult conversations.
A business self-help book written by the four co-founders of VitalSmarts, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, the book has sold more than 2 million copies and has been translated into 28 languages. [3] Crucial Conversations was ranked by Business Insider as one of the most popular business books of 2013. [4]
The introduction states that Fierce Conversations is a "guide to tackling your toughest challenges and enriching relationships with everyone important to your success and happiness through principles, tools, and assignments designed to direct you through your first fierce conversations with yourself on to the most challenging and important conversations facing you."
You Just Don't Understand: Women and Men in Conversation is a 1990 non-fiction book on language and gender by Deborah Tannen, a professor of sociolinguistics at Georgetown University. It draws partly on academic research by Tannen and others, but was regarded by academics with some controversy upon its release.
A Complete Collection of genteel and ingenious Conversation, according to the most polite mode and method now used at Court, and in the best Companies of England, commonly known as A Complete Collection of Genteel and Ingenious Conversation, or more simply as Polite Conversation, is a book by Jonathan Swift offering an ironic and satirical commentary on the perceived banality of conversation ...
Brief Interviews with Hideous Men is a short story collection by American writer David Foster Wallace, first published in 1999 by Little, Brown.According to the papers in the David Foster Wallace Archive at the Harry Ransom Center, University of Texas at Austin, [1] the book had an estimated gross sales of 28,000 hardcover copies during the first year of its publication.
Those who use precision questioning (also called "PQers") describe [citation needed] PQ conversations as those analytical opportunities motivated by an attempt to get to precise answers, or to identify where no answer is available. However, when "drilling" into a topic, practitioners endeavor to avoid the use of personalization (blame or shame).