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  2. Return merchandise authorization - Wikipedia

    en.wikipedia.org/wiki/Return_merchandise...

    A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...

  3. Supplier relationship management - Wikipedia

    en.wikipedia.org/wiki/Supplier_relationship...

    Supplier relationship management (SRM) is the systematic, enterprise-wide assessment of suppliers' strengths, performance and capabilities with respect to overall business strategy, determination of what activities to engage in with different suppliers, and planning and execution of all interactions with suppliers, in a coordinated fashion across the relationship life cycle, to maximize the ...

  4. Vendor relationship management - Wikipedia

    en.wikipedia.org/wiki/Vendor_relationship_management

    Vendor relationship management (VRM) is a category of business activity made possible by software tools that aim to provide customers with both independence from vendors and better means for engaging with vendors. These same tools can also apply to individuals' relations with other institutions and organizations.

  5. Product return - Wikipedia

    en.wikipedia.org/wiki/Product_return

    In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange. Overview

  6. Contract management - Wikipedia

    en.wikipedia.org/wiki/Contract_management

    Contract management or contract administration is the management of contracts made with customers, vendors, partners, or employees.Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution.

  7. Order management system - Wikipedia

    en.wikipedia.org/wiki/Order_management_system

    Product information (descriptions, attributes, locations, quantities) Inventory available to promise (ATP) and sourcing; Vendors, purchasing, and receiving; Marketing (catalogs, promotions, pricing) Customers and prospects; Order entry and customer service (including returns and refunds) Financial processing (credit cards, billing, payment on ...

  8. William S. Thompson, Jr. - Pay Pals - The Huffington Post

    data.huffingtonpost.com/paypals/william-s-thompson

    From April 2009 to December 2012, if you bought shares in companies when William S. Thompson, Jr. joined the board, and sold them when he left, you would have a 22.1 percent return on your investment, compared to a 67.8 percent return from the S&P 500.

  9. Drop shipping - Wikipedia

    en.wikipedia.org/wiki/Drop_shipping

    Drop shipping is a form of retail business in which the seller accepts customer orders without keeping stock on hand. Instead, in a form of supply chain management, the seller transfers the orders and their shipment details either to the manufacturer, a wholesaler, another retailer, or a fulfillment house, which then ships the goods directly to the customer.