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2. Virtual help desk - Wikipedia

   en.wikipedia.org/wiki/Virtual_help_desk

   A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.

3. Online help - Wikipedia

   en.wikipedia.org/wiki/Online_help

   Online help is topic-oriented, procedural or reference information delivered through computer software. It is a form of user assistance . The purpose of most online help is to assist in using a software application , web application or operating system .

4. Remote support - Wikipedia

   en.wikipedia.org/wiki/Remote_support

   Remote Support technology tries to reduce help-desk centres cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side.

5. Office Assistant - Wikipedia

   en.wikipedia.org/wiki/Office_Assistant

   The Office Assistant is a discontinued intelligent user interface for Microsoft Office that assisted users by way of an interactive animated character which interfaced with the Office help content. It was included in Microsoft Office , in Microsoft Publisher , Microsoft Project , and Microsoft FrontPage .

6. GoTo Resolve - Wikipedia

   en.wikipedia.org/wiki/GoTo_Resolve

   GoToAssist was originally developed by Expertcity, which was founded in Santa Barbara, California in 1997. GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices in order to provide technical support.

7. Helpdesk and incident reporting auditing - Wikipedia

   en.wikipedia.org/wiki/Helpdesk_and_incident...

   Evaluate the training of the help desk technicians. This will help determine if they are aware of the development of hardware and software, industry trends and have sufficient technical skills. Check the security systems of the help desk. This includes such systems as physical security and password access controls.