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Results of evaluating security events which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in, the quality of that service. Table 2.4.2: Concept and definition evaluation sub-process Security management
An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
The baseline security check is an organisational instrument offering a quick overview of the prevailing IT security level. With the help of interviews, the status quo of an existing IT network (as modelled by IT baseline protection) relative to the number of security measures implemented from the IT Baseline Protection Catalogs are investigated.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
The Service Portfolio is described in the ITIL books Service Strategy and Service Design. [1] The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). [2]
Information security standards (also cyber security standards [1]) are techniques generally outlined in published materials that attempt to protect a user's or organization's cyber environment. [2] This environment includes users themselves, networks, devices, all software, processes, information in storage or transit, applications, services ...
Product catalog tools capture product-specific information such as name, edition, version and license agreement types as well as other key top-level information for products used within the business. This information normalizes product naming conventions within the organization and allows mapping between other technology and tools used in the ...