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Also, check out the builder with your local Better Business Bureau and consumer affairs agencies. Too many complaints about missed deadlines or unfinished work could be another sign of trouble.
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A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.
Hovnanian has been the subject of customer complaints. In a few cases, there have been legitimate construction problems in some Hovnanian houses. For example, in 2005, Hovnanian acknowledged problems in a development in New Jersey after nearly three dozen disgruntled homeowners turned to elected officials when their complaints were ignored. [11]
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In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff(s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant(s)) that entitles the plaintiff(s) to a remedy (either money damages or injunctive relief).
Expert determination is a procedure where a dispute or a difference between the parties is submitted, by mutual agreement of the parties, to one or more experts who make a determination on the matter referred to them. The determination is binding, unless the parties agreed otherwise, and is a confidential procedure. [26]