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Learn how to log in to your existing Nintendo Account with different options, such as email, sign-in ID, password, passkey, Google account, or Apple account. Find solutions for common sign-in issues, such as verification codes, 2-step verification, or passkey problems.
Forgot Nintendo Account Sign-in Info Steps for when you've forgotten the sign-in information (email address, password, or sign-in ID) associated to your Nintendo Account, or a child in your family group has forgotten their information.
If you enabled the 2-step security feature for your Nintendo Account but are having difficulties signing in using it, please refer to Issues with Nintendo Account 2-Step Verification Code. If you have registered a passkey to use when signing in to your Nintendo Account but are having difficulties signing in using it, please refer to Unable to ...
Learn how to unlink your Nintendo Account from an Epic Games account used for software published by Epic Games, such as Fortnite and Fall Guys. You can unlink the accounts by visiting the Epic Games website or by starting a game on your Nintendo Switch console.
If someone becomes aware of unauthorized activity using a Nintendo Account, we encourage them to follow the steps in the Nintendo Account recovery process. In addition, we strongly encourage all our customers to employ strong, unique passwords and enable 2-Step Verification for their Nintendo Account .
Learn how to add 2-step verification to your Nintendo Account to create an additional layer of security that can help prevent unauthorized access to the account. Follow the steps to verify your identity, install the Google Authenticator app, and copy the backup codes.
Learn how to create, manage, and use a Nintendo Account for online services, web services, and smart-device applications. Find answers to common questions about account setup, access, security, family groups, and more.
Get help with Nintendo Switch, 3DS, Wii, and other systems, games, and accounts. Find repair, warranty, and troubleshooting guides, FAQs, and more.
The first two characters of the email address associated with your Nintendo Account and the first letter of the domain name of the email address will appear after "Nintendo Account". If you know your password, select Check Nintendo Account Settings and enter your password when prompted to view the full email associated with your Nintendo Account.
Learn how to connect your Nintendo Account to your user account on Nintendo Switch to access online features, eShop, My Nintendo and more. Find out the differences between primary and non-primary consoles and how to deactivate the primary console.