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The change request management process in systems engineering is the process of requesting, determining attainability, planning, implementing, and evaluating of changes to a system. Its main goals are to support the processing and traceability of changes to an interconnected set of factors. [1]
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...
The change control board meets anywhere from every day to weekly and processes all change requests received during system development and test. [ 23 ] The V-model provides concrete assistance on how to implement an activity and its work steps, defining explicitly the events needed to complete a work step: each activity schema contains ...
Also the future of the Application Management organisation, with aspects as skills and capabilities, markets and customers, is very important. Creating the organisation management strategies for this is the aim of Application Management Organization Strategy cluster. Processes in this cluster include: Account and Market Definition
For example, if security management wishes to change the IT infrastructure in order to enhance security, these changes will be done through the change management process. Security management delivers the input (Request for change) for this change. The Change Manager is responsible for the change management process.
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