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FreeSWITCH is a free and open-source telephony software for real-time communication protocols using audio, video, text and other forms of media. The software has applications in WebRTC, voice over Internet Protocol (VoIP), video transcoding, Multipoint Control Unit (MCU) functionality and supports Session Initiation Protocol (SIP) features.
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2]
CallMiner was founded in 2002 by Jeff Gallino, Cliff LaCoursiere and Kim Brown. [8] The company develops technology for Customer service and call centers with a focus on improving contact center performance and gathering key business intelligence through analysis of contacts across companies’ communication channels.
Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts .
Jitsi Desktop's conference call window on Mac OS X. Jitsi supports multiple operating systems, including Windows as well as Unix-like systems such as Linux, Mac OS X and BSD. The mobile apps can be downloaded on the App Store for iOS and on the Google Play Store and F-droid platform for Android. [7] It also includes: [50] Attended and blind ...
At the same time, [24]7.ai acquired the call center automation developer Voxify, which had been based in Alameda, California, and was funded by investors such as Intel. [6] [7] In 2012, the company rebranded its business, adopting a new logo dropping the word "Customer" and putting square brackets around the "24". [8]
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