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David Warlick (born 1952 in Gastonia, North Carolina) is an educator, author, programmer, and public speaker.An early adopter and promoter of technology in the classroom, Warlick has taught and written about technology integration and school curriculum for more than 30 years. [1]
These publications appeal to a broad audience and usually include content about computer hardware and software and technology news. These magazines could also be called technology magazines because of the large amount of content about non-computer consumer electronics, such as digital audio player and mobile phones.
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This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]
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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
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