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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
Apple Authorized Service Providers (previously called Apple Specialist Resellers [1]) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. [2] Apple provides retailers and repairers with tools, training, and service manuals.
The store is always open to customers, with no hours or days closed, an acknowledgement of New York City's late-night street life in place since its opening. [2] It is the only Apple Store that is open 24/7. [3] The store includes an "Apple Watch Studio", a replication of the company's online tool to customize smart watches. The area allows ...
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