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The STAR and PARADE methods of answering behavioral interview questions are both popular. They can help when you're asked about a time you faced a challenge or made a mistake at work, for example.
Other possible types of questions that may be asked alongside structured interview questions or in a separate interview include background questions, job knowledge questions, and puzzle-type questions. A brief explanation of each follows. Background questions include a focus on work experience, education, and other qualifications. [68]
[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
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An interview is a structured conversation where one participant asks questions, and the other provides answers. [1] In common parlance, the word "interview" refers to a one-on-one conversation between an interviewer and an interviewee. The interviewer asks questions to which the interviewee responds, usually providing information.
This environment is synonymously described using terms such as learning organization, knowledge creation, self-organizing and empowerment. Within a specific organization or professional community, professional competency is frequently valued. They are usually the same competencies that must be demonstrated in a job interview.
An unstructured interview or non-directive interview is an interview in which questions are not prearranged. [1] These non-directive interviews are considered to be the opposite of a structured interview which offers a set amount of standardized questions. [ 2 ]