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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship_management

    Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information.

  3. Comparison of CRM systems - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_CRM_systems

    This article is a comparison of notable CRM systems. ERP systems are considered a superset of CRM systems.

  4. Microsoft Dynamics 365 - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Dynamics_365

    Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [ 1 ] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.

  5. What Is a CRM? And How Does It Help Businesses? | Coursera

    www.coursera.org/articles/what-is-a-crm

    CRM stands for customer relationship management and refers to the combination of strategies and technologies businesses use to optimize customer engagement and make the best use of data. Overall, customer relationship management combines sales, marketing, and service under one system and/or strategy so that teams can align their efforts to meet ...

  6. What is CRM? - NetSuite

    www.netsuite.com/portal/resource/articles/crm/what-is-crm.shtml

    Everything you need to know about customer relationship management (CRM) software: what it is, how it works, benefits to an organization, industry trends and real-life use-cases. Give your customers that personalization they are looking for.

  7. What Is CRM Software? A Comprehensive Guide | Salesforce US

    www.salesforce.com/crm/what-is-crm/software

    Learn about CRM software — what it is, how it works, how it uses AI, and the factors to consider as you choose the right CRM system for your business.

  8. CRM stands for customer relationship management, which is a system for managing all of your company’s interactions with current and potential customers. The goal is simple: improve relationships to grow your business.

  9. What Is CRM? - IBM

    www.ibm.com/topics/crm

    Customer relationship management (CRM) is a set of integrated technologies used to document, track and manage an organizations relationships and interactions with existing and potential customers. CRM supports the sales process and advances enterprise resource planning (ERP) initiatives.

  10. What is CRM? | Microsoft Dynamics 365

    www.microsoft.com/en-us/dynamics-365/topics/crm/what-is-crm

    Customer relationship management (CRM) is a set of integrated, data-driven software solutions that help manage, track, and store information related to your company’s current and potential customers.

  11. CRM (Customer Relationship Management): Elements ... - ...

    www.investopedia.com/terms/c/customer_relation_management.asp

    CRM stands for customer relationship management and refers to the principles, practices, and guidelines that an organization follows when interacting with its customers.