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The feature was first introduced in Windows XP as Remote Assistance and based on Remote Desktop technologies. [6] Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across ...
Remote Assistance allows a Windows XP user to temporarily take over a remote Windows XP computer over a network or the Internet to resolve issues. [ 100 ] [ 101 ] As it can be a hassle for system administrators to personally visit the affected computer, Remote Assistance allows them to diagnose and possibly even repair problems with a computer ...
Remote Assistance and Remote Desktop were also added, which allow users to connect to a computer running Windows XP from across a network or the Internet and access their applications, files, printers, and devices or request help. [29]
Remote Assistance is a feature of Windows XP and Windows Vista which is integrated with Windows Live Messenger. It allows one person to "take control" of the other's computer (with their permission) and is intended for offering computer assistance to friends and family on other computers.
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