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SugarCRM provided a community edition, Sugar CE, previously known as Sugar Open Source. It was available free of charge alongside paid editions until version 6.5. In 2013, Sugar version 7 was announced but was only released in Sugar's hosted paid environment. No update to the community edition was announced with it.
It was originally released on October 21, 2013, as version 7.0 and provides upgrade paths for existing SugarCRM users. It is an extended version of SugarCRM which contains additional security fixes not available in SugarCRM. SuiteCRM comprises the last release of the SugarCRM Community Edition plus the following additional modules: Products; Quotes
SugarCRM: John Roberts, Clint Oram, Jacob Taylor 9.0.1 [6] June 2019 Proprietary or SaaS: PHP: yes Cross-platform MySQL, Microsoft SQL Server, IBM DB2, and Oracle (IBM DB2 and Oracle only available for Sugar Enterprise edition) 2004 SuiteCRM: SalesAgility 8.0.4 March 2022 AGPLv3 PHP yes Cross-platform MariaDB, MySQL, Microsoft SQL Server: 2013 ...
In SugarCRM's case, it was because the software is so-called "badgeware" [29] since it specified a "badge" that must be displayed in the user interface. SugarCRM's open source version was re-licensed under the GPL version 3 in 2007, [ 30 ] and later the GNU Affero GPL version 3 in 2010.
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The market for mobile CRM applications is currently seeing record growth as new products and services around mobile CRM are being developed. The benefits of mobile CRM application have been demonstrated in a paper by Grandhi & Chugh (2012) through the case of Dow Corning and DirecTV where the introduction of SAP CRM system helped to improve their customer relations. [1]
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