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An email was sent to our customers in 2017 warning that AOL Mail would no longer be accessible through third-party apps if connection settings weren't updated by November 7, 2017. If you still haven't done so, update your connection settings now. Verizon.net customers: Learn how to update connection settings for your accounts.
If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem.
If you recently changed your AOL password, you'll need to update it in the email client you use. Find your application's "Email Accounts" or "Account Settings" section, select your AOL Mail account, then update to your new password.
If you're having problems reading and retrieving your AOL Mail, the following troubleshooting steps: Use AOL Basic Mail. AOL Basic Mail gives you a way to see your emails in a simpler layout.
Most email software and applications have an account settings menu where you'll need to update the IMAP or POP3 settings. When entering your account info, make sure you use your full email address, including @aol.com, and that the SSL encryption is enabled for incoming and outgoing mail.
If you see an image challenge question when sending mail, you should just be able to complete the challenge then send mail. If, however, you correctly answer the image challenge and still can't send mail, it could be a sign of a more serious issue with your account, which may require additional steps to secure your account.
Sometimes the old "turn it off and on again" actually works. In this case, try completely signing out of your account then sign back in. Many times, this will help, especially in cases of bad passwords or some simple browser issues.
Using a supported operating system and web browser is key to having the best experience with AOL products and services. While Internet Explorer may still work with AOL Mail, it's no longer supported by Microsoft and can't be updated. For a more reliable and secure experience with AOL products, we recommend you download a supported web browser.
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