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The 2024 report, released Wednesday, saw Delta ranking highest in customer satisfaction in both the first/business class segment and in the premium economy segment.
Delta ranks among the most highly rated U.S.-based carriers due to its on-time record, extensive route offerings, robust frequent flyer program, and excellent lounges at airports across America.
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This is an accepted version of this page This is the latest accepted revision, reviewed on 8 October 2024. UK-based consultancy, running an airline and airport review and ranking site Skytrax Formerly Inflight Research Services Founded 1989 Headquarters London, United Kingdom Website skytraxresearch.com Skytrax (originally known as Inflight Research Services) is a United Kingdom–based ...
As of 2020, the airline employs over 16,000 people and has been ranked by J. D. Power as having the highest customer satisfaction of the traditional airlines for twelve consecutive years. In December 2023, Alaska Airlines announced plans to buy Hawaiian Airlines in a $1.9 billion deal. [ 8 ]
Among the 10 largest domestic airlines, consumers scored US Airways last for overall customer satisfaction in a May 2011 Consumer Reports survey. [79] [80] [81] In May 2011, Business Insider reported that American Customer Satisfaction Index (ACSI) ranked US Airways sixth in a list of "The 19 Most Hated Companies in America". [82]