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An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
The Service Portfolio is described in the ITIL books Service Strategy and Service Design. [1] The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). [2]
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Templates relating to online library catalogs. This category contains templates that create an inline, external link to an entry for a work or edition in an online catalog. The specific entry is determined by a unique identifier passed as a parameter in the template.
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ISO/IEC 20000-2:2005 Information technology -- Service management -- Part 2: Code of practice ISO / IEC 24824-2:2006 Information technology -- Generic applications of ASN.1: Fast Web Services ISO/IEC 25437:2006 Information technology -- Telecommunications and information exchange between systems -- WS-Session -- Web Services for Application ...
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