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Filtering means that the event notification can be ignored or communicated to the management tool. If ignored, the event will usually be recorded in a log file on the device, but no further action will be taken. During the filtering step, the event will receive a level of correlation (type: informational, warning, or exception).
ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements.
A configuration management database (CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items). It is useful to break down configuration items into logical layers. [1]
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
A server log is a log file (or several files) automatically created and maintained by a server consisting of a list of activities it performed. A typical example is a web server log which maintains a history of page requests. The W3C maintains a standard format (the Common Log Format) for web server log files, but other proprietary formats ...
For computer log management, the Common Log Format, [1] also known as the NCSA Common log format, [2] (after NCSA HTTPd) is a standardized text file format used by web servers when generating server log files. [3] Because the format is standardized, the files can be readily analyzed by a variety of web analysis programs, for example Webalizer ...
The ITIL approach considers the service desk to be the central point of contact between service providers and users/customers on a day-to-day basis. It is also a focal point for reporting incidents (disruptions or potential disruptions in service availability or quality) and for users making service requests (routine requests for services). [9]
RPR has been fully aligned with ITIL v3 since RPR 2.01 was released in April 2008. RPR fits directly into the ITIL v3 problem management process as a sub-process. Some organisations handle ongoing recurring problems within incident management, and RPR also fits into the ITIL v3 incident management process as a sub-process.